FAQs

Your Questions, Answered

What types of pet products do you offer?

We offer a wide range of premium pet products, including food, toys, bedding, grooming supplies, and accessories designed for dogs, cats, and other small pets. All our products are carefully selected to ensure safety, quality, and joy for your pets.

Are your products safe for my pet?

Absolutely! We prioritize pet safety and only source products that meet strict quality and safety standards. Each item is tested to ensure it is free from harmful materials and safe for your pet’s use.

What is your shipping policy?

We offer fast and reliable shipping across the United States. Standard shipping typically takes 3-7 business days, and expedited options are available at checkout. Free shipping is offered on orders over $50. For international orders, please contact us for availability and rates.

What is your return policy?

We want you and your pet to be completely satisfied! If you’re not happy with your purchase, you can return unused items within 30 days for a full refund or exchange. Please review our Returns Policy for detailed instructions.

Can I track my order?

Once your order is shipped, you’ll receive a tracking number via email. You can use this to monitor your package’s progress directly through our website or the carrier’s tracking system.

Do you offer products for specific pet needs?

Yes! We carry products tailored to various needs, such as hypoallergenic food, orthopedic beds for senior pets, and toys for aggressive chewers. Use the filters on our product pages to find items suited for your pet’s unique needs.

How can I contact customer support?

Our customer support team is here to help! You can reach us via email at pixelpurityltd@gmail.com, through our website’s contact form, or by calling our toll-free number at 1-800-PET-CARE during business hours (9 AM - 5 PM CST, Monday to Friday).